About CheapOairCheapOair sell travel services such as airline tickets, hotel rooms, rental cars, and vacation packages at a discounted price. As of 2013, their main focus on air tickets, but they still provide other packages.The travel site using a complex algorithm to search through the database to find discount prices for each individual trip.CheapOair also a Flight Search app allows users to search and book trips via their mobile devices.
It also attaches great importance to customer service. None of the their contact center outsourced, and each phone operators are also available to chat live on the web. Provide a phone number directly on the site was deemed a "crossroads" customer service options. CheapOair stated goals is to provide potential customers and present every avenue to get in touch with them. CEO did admit, however, most of the phone calls relating to individuals looking to plan a future trip or modify an existing one rather than booking tours.
CheapOair online travel agents first ancillary product sales for US Airways and American Airlines. They offered "Choice Seats" and "Main Cabin Extra" as the product of the path reservation and payment. CEO Sam S. Jain believes that many airlines will start offering ancillary products as Wi-Fi, early boarding option, and seat upgrades through CheapOair.
The agency currently has offices in the USA, UK, Canada, and Australia, but Jain envisions operating bases in 15 different countries in the future. Theoretically will offer specific deals in the country, products, and services to a broad customer base more.
CheapOair is an online travel agent multinational sell travel services such as airline tickets, hotel rooms, rental cars, and vacation packages. Since its inception in 2005, has become one CheapOair 5 top travel agencies online and has won numerous awards, including those from Travel Weekly. CheapOair received recognition from publications (including Fortune, USA Today, The New York Times, and Bloomberg Businessweek) as an optional discount for bookings of travel services. As of 2014, the site received more than 20 million monthly visitors, has agreements with over 450 airlines and offering deals on over 100 million airfare.
The agency is based in an office in New York City Manhattan. It also has contact center in Las Vegas, Nevada; Canada; Gurgaon, a suburb of New Delhi, India and Pune, Maharashtra. CheapOair employs approximately 2,000 people, 200 of whom are engineers.
In 2005, CheapOair is established by then and current CEO Sam Jain in New York City as a subsidiary of Fareportal. Since its inception, CheapOair is the largest unit under the auspices Fareportal but also include OneTravel and Travelong (among others). The name "CheapOair" was chosen to elicit a sense of value and affordability. Although the first two years did not bring positive benefits, CheapOair has been profitable each year since 2007.
In 2008, CheapOair is considered online travel agencies 9th-largest. It also started offering hotel rooms, plus airfare and car rentals. The agency uses a "complex mathematical algorithms" to determine the cheapest fare for each individual trip. As early as 2009, has also been used CheapOair airfares opaque negotiations to achieve discount prices. By 2010, the agency has attracted attention in the online travel industry.
2010 also marked the first time CheapOair join a dedicated advertising campaign. Using the slogan, "Get More for Less," the agency has to transfer to a wider market. Fareportal earn about $ 825 million in 2009, but they were expected to reach over $ 1.2 billion in 2010. Their advertising campaign has been recognized with Magellan Awards from Travel Weekly and the gold award from LinkShare.
In 2011, the agency released CheapOair Flight Search apps for iOS and Android devices. The application is praise and even won two Silver Magellan Award from Travel Weekly in 2012. By the end of 2012, the application has been downloaded about 850,000 times. The application reached the million download milestone in early 2013. From November 2011 to November 2012, increased by 160% CheapOair in mobile traffic and increased 230% in the purchase of mobile phones.
In 2013, CEO CheapOair (including CEO Sam S. Jain), decided to focus on the company's future mainly on airfares. This development occurred despite the fact that competition online travel agency Travelocity and Priceline as start investing more on hotel bookings. CheapOair's focus on airfares is largely due to the fact that they have become the exclusive provider of products and ancillary services provided by airlines including American Airlines, US Airways, and Spirit Airlines. Auxiliary products from seat upgrades to baggage. By the end of 2013, helped Fareportal CheapOair become a $ 3.2 billion company.